About Us

The Team

A lot of companies promise excellent service and we’re sure you’ve heard it all before. Our business has been built on referrals from satisfied customers, which is the best way to expand our business. We are very familiar with our local community and all our plumbers are from the area.

The experience we have gained means we can offer customers solid advice to their plumbing requirements. We are happy to tackle any job large or small and give the same attention to detail.

Vision Statement

Our vision is to become the leading plumbing and heating company in the South East, providing our customers with the highest standards of work and customer care within the domestic market, changing the negative perceptions and stereotypes that surround our industry.

Mission Statement

We will provide our customers with an honest and reliable service from the start of their project to finish.

Your initial enquiry will be dealt with by our friendly staff, efficiently and expertly. They will guide you through the process and make the whole experience effortless, our flexible diary makes sure your appointment fits your schedule and our transparent pricing structure gives you piece of mind to ensure there are no nasty surprises.

Our employed and professionally trained engineers will give you the best and honest advice based on your circumstances ensuring your needs are exceeded. We will deliver a competitive and detailed quote within 48 hours of the appointment. Upon acceptance of your quote, a date will be mutually agreed on the same day, giving you confidence that your job is in hand.

Our engineers will arrive at your house on the time and date agreed, in a clean sign written van and wearing company uniform. The engineer will talk you through the schedule and process of the works, to ensure as little disruption as possible to your day to day life. All surfaces within the work area will be protected, creating a safe and clean work area. All work will be carried out to the highest standards (guaranteed), by qualified staff members. Upon completion, our engineer will run you through a full explanation and demonstration of the works making sure your house is left clean and tidy.

You will receive a 12 month guarantee for all works completed and any warranties / certification will be registered for you. In the unlikely event a problem should arise you will revise a swift response to resolve your matter.

Our aim is to make Southern Energy Solutions as simple as possible.